There are reports of some local residents receiving cold call phone calls from a person claiming to be a ‘Community Health Worker’.
The caller has advised that the resident requires a medical pendant or medical alert device, and that they may be entitled to a free device or at a low cost.
These calls are not from representatives of East Lothian Health and Social Care Partnership.
The Partnership/East Lothian Council does not operate such a scheme and would not approach individuals in this manner. If a person requires a Telecare/ Community alarm, they can be referred by a member of health & social care staff or self-refer. Health and social care staff will always identify themselves and their role. And financial details will never be requested. Options to check identity can be provided.
General advice on cold callers:
• Be wary of cold callers at the door and on the phone – Just say “no thanks” and close the door/put the phone down.
• Never agree to pay for goods or services on the spot from an unsolicited trader who knocks at your door or calls you.
• Always verify the identity of the caller by phoning the company number listed on an official website or phone directory.
• Don’t feel pressured into agreeing to let an unsolicited caller start work on your property immediately – shop around and get at least 3 quotes.
• Use local authority government-approved Trusted Trader schemes to find reputable traders https://www.tsscot.co.uk/consume.../approved-trader-schemes/
• There’s no reason to let anyone enter your home against your wishes – never be afraid to shut the door on a cold caller.
• Anyone can be targeted by a rogue trader – don’t be embarrassed to report doorstep crime or suspicious activity.
• Rogue traders are constantly changing their methods and are determined to appear more legitimate. Stay one step ahead and do plenty of research.
• If a company claims to be local, do some research – check 3 different review sites and if something doesn’t seem right, check their address with the local council or with Companies House.
• Be aware of what’s going on in your local area – sign up for Neighbourhood Watch alerts and keep an eye on elderly or vulnerable neighbours.
Key contacts
• Call 101 to report any suspicious activity.
• Call 999 and ask for the police if you feel scared or threatened.
• For free message alerts from key information providers regarding incidents and crime prevention in your area, go to www.neighbourhoodwatchscotland.co.uk
• For advice on your consumer rights go to your local Citizens Advice Bureau or call the Advice Direct Scotland Helpline on 0808 164 6000
• To report a matter to Trading Standards call Advice Direct Scotland on 0808 164 6000