Social Care Services

 

Step 1:  Make an enquiry 

To make an enquiry about social care services, contact:

East Lothian Adult Social Care Services Team 
T: 01875 824 309
E: communityaccess@eastlothian.gov.uk

On receiving your call / email the adult social care services team will ask for a brief description of your current situation.  

NB:  If you are calling on behalf of a loved one, you must have their permission to discuss their personal circumstances.
 

After making the initial enquiry, a social worker will review your situation and decide the most appropriate action.  This may include: 

• Referral to a specific support service that can provide the most appropriate advice, e.g. housing team, financial advice, or technology support team.
   
• Urgent Care response, where an home visit is organised to assess your needs and identify any support that can be put into place in order to prevent a hospital admission.  This may include the invlovment of partner NHS health support services.
   
• Needs assessment, where a member of the social care team will make direct contact to carry out an "all about me" assessment to discuss your personal situation, current challenges and identify any care options that may best suit your needs.

Step 2: Needs assessment