We welcome comments from people receiving services and we will try to sort out complaints and concerns. Your feedback helps us shape our service.
If there is anything you don’t agree with, you can:
- make a compliment, comment or complaint online
- phone the Customer Feedback Team to talk things through on 0131 653 5290
- get a feedback form from your local council office or library - this form includes a freepost envelope to return your comments
If you are unhappy with the outcome of our complaints process you can complain to the Scottish Public Services Ombudsman. You should contact the Ombudsman within 12 months of the problem you are complaining about although, in special circumstances, they may consider matters that have lasted longer.
The Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS.
Call 0800 377 7330
If you wish to make a complaint about any regulated services such as care agencies or care home providers, you can also contact the Care Inspectorate.
Care Inspectorate, 3 C & D South, Victoria Quay, Edinburgh, EH6 6QQ.
Call 0345 600 9527