Comments, complaints, compliments
Your feedback helps us shape our services.
We welcome comments from people receiving services.
You can:
- East Lothian Council services, visit their Making a Comment or Complaint page
- NHS Lothian services - visit their Patient Experience Team page
Scottish Ombudsman
If you are unhappy with the outcome of our complaints process you can complain to the Scottish Public Services Ombudsman.
You should contact the Ombudsman within 12 months of the problem you are complaining about although, in special circumstances, they may consider matters that have lasted longer.
The Scottish Public Services Ombudsman, Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS.
Call 0800 377 7330
Regulated Services
If you wish to make a complaint about any regulated services such as care agencies or care home providers, you can also contact the Care Inspectorate.
Care Inspectorate, 3 C & D South, Victoria Quay, Edinburgh, EH6 6QQ.
Call 0345 600 9527